FAQ - Frequently Asked Questions
Q: Do you accept order from a school or business.
A: Yes. If you are interested in purchasing our products for your company or your school and wish to set up an account with us, please contact our sales team at sales@gutxdirect.co.uk,
or call us on 0845 303 8683.
Q: What payment methods do you accept?
A: We accept payments through payment gateways like PayPal, Google Checkout, Cheque, Money Orders and Bank Transfer. Please ensure to quote any necessary information whilst providing us with cheque, money orders or bank transfer, to help us identify your order and as a customer. Please contact us if you experience any problems when making a payment.
Q: How much extra are postage and packaging and how will my goods being delivered?
A: We offer FREE UK delivery on all orders. We endeavour to dispatch all orders within 24 hours (Monday to Friday). Delivery normally takes 2-3 working days. In the event of non-delivery, please allow 5 working days before contacting us, as we do need to allow for postal delays before we can arrange a refund or replacement. In the unlikely event that your goods are not in stock we will inform you of an estimated delivery date via email.
Please Note, due to recent Royal Mail postal strikes, your order may take longer than usual to be delivered. We apologise for any inconveniences caused.
Q: Is my credit card information secure?
A: Yes. All credit and debit card transactions are undertaken through Sage Pay, the fastest growing payment service provider (PSP), one of the UK’s most trusted business brands using advanced encryption technologies to ensure absolute confidentiality. Furthermore, our website is secured using the latest Thwate SSL certificate protection.
Q: What is the difference between OEM and compatible printer cartridges?
A: OEM cartridge stands for “original equipment manufacturer” cartridge. An OEM cartridge is an original cartridge manufactured by the original brand manufacturer. A compatible cartridge is one which is not manufactured by the original manufacturer. These cartridges may be remanufactured ones or new cartridges manufactured by a third party factory. Each cartridge is carefully manufactured and tested.
Q: Why buy compatible cartridges?
A: There are a number of advantages. The compatible inks and toners save you up to 80% of the cost, and the printing quality is equally as brilliant as the original cartridges. Compatible printer cartridges print an equal or even greater number of pages than an OEM cartridge; this reduces the cost per page and per cartridge. There is also a significant benefit to the environment too. Every cartridge can be reused or remanufactured between 3 to 7 times. By purchasing compatible and remanufactured cartridges will help to reduce the amount of solid waste getting disposed off into landfills.
Q: Will buying compatible cartridges void the warranty on my printer?
A: No. The printer warranty does not state this and it is ILLEGAL for the printer manufacturer to do so. Compatible printer cartridges do not void the warranty of your printer. In and very unlikely event, if a defect is found in any cartridges purchased from us before the expiry date on the package, it will be replaced under our 1 for 1 full replacement guarantee – directly to your door in UK. No Quibble! No Hassle!
Q: What if the printouts are streaky or a colour is missing when using new ink cartridges?
A: The reason might be the print-head in your printer is blocked. You need to run a head cleaning cycle using the software for your printer by consulting your user manual. If the problem still persists after cleaning, please contact us for further suggestions.
